- Pre-Order Policies
DB Toys Pre-Order Policies:
By placing a preorder with DB Toys, you will have first priority when our shipment arrives. Barring any manufacturing mishaps/shortages/acts of God, you are essentially guaranteed the item you pre-ordered. Your pre-order will be shipped as soon as we receive stock. Please remember that every retailer receives stock at different times. Although every pre-order has an estimated date of arrival, that date is not guaranteed.
Below is some useful information about placing your pre-order:
- All pre orders will be charged immediately at the time of purchase - not shipment.
- This gives you top priority over everyone else.
- Please order items that are on pre-order separately from in stock merchandise.
- If you order in stock and pre-order items together your items will ship when everything arrives.
- Please remember if your pre-ordered items have different release dates we will not ship until all items are in stock. If one item releases in June and another in July we will ship your entire order in July.
- Pre-orders are shipped as soon as we get them in stock and you will receive a shipping confirmation e-mail with your tracking number.
Information about release dates for pre-orders:
- All release dates are ESTIMATES from the supplier / manufacturer and may be subject to change without notice.
- We will try to update about delays but we have thousands of items and sometimes we do not even realize a date has passed.
- Manufacturers have the right to allocate items and they do this often.
- Allocation means that the manufacturer rather everyone have some of the item.
- This may cause us to only receive part of our orders on the release date with the rest of the items shipping shortly thereafter.
- As always, if you have any questions or concerns please e-mail us at firstname.lastname@example.org.
Important information about canceling a pre-order:
- We base our orders on the number of sales, so pre-orders can be canceled but there will be a fee.
- A pre-order can be canceled for a 10% cancellation fee.
- Your refund will be subtracted this cancellation fee.
Note: By placing a pre-order with DB Toys, you are agreeing to all of the above terms and conditions stated in the above policies.